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Lettings: 01293 344123

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Tenant Services

Before you rent a property with us, we will...

  • Have provided advice to the landlord concerning any repairs or refurbishments which are necessary to put the property into a fit state for letting.
  • Ensure that you are provided with copies of safety certificates on gas appliances before you commit to the tenancy.
  • Have advised the landlord of your rights and responsibilities as a tenant.
  • Advise you on the necessity of arranging insurance cover for your personal possessions. You may well also be advised to have in place accidental damage cover for any of the landlord's property.
  • Go with you to view unoccupied property where appropriate.
  • Provide details ("a schedule") of the condition of the property, plus a list of its contents, and agree it with you.
  • Require a deposit from you. They will explain the basis on which it is being held and the purpose for which it is required.
  • Provide you with details of utility providers and the Local Authority in the area in order that you can arrange for accounts to be set up in your name.

Before your tenancy starts, we will...

  • Have already been working to ensure certain service standards are met. You can be sure the property will have undergone all required safety checks on furnishings, and gas services. Your rights and responsibilities will be clearly explained, and you will have an informed and professional response to any queries you may have before or during your tenancy.

During the tenancy, we will...

  • Have already been working to ensure certain service standards are met. You can be sure the property will have undergone all required safety checks on furnishings, and gas services. Your rights and responsibilities will be clearly explained, and you will have an informed and professional response to any queries you may have before or during your tenancy.
  • Arrange with you in advance a time for access to the property in order to inspect the condition of the property in accordance with the tenancy agreement.
  • Respond to your requests for maintenance or repairs which might in some cases have to be referred to the landlord for approval.
  • Respond promptly to your queries.

Before the tenancy ends, we will...

  • Serve you with the correct period of notice as set out in the tenancy agreement.
  • Arrange to check the condition of the property and draw up a schedule to outline any deductions to be made from your initial deposit.
  • Return your deposit to you as soon as possible, less any appropriate deductions.